Shipping Policy for Sole Material
Effective Date: 28 July 2025
At Sole Material, we aim to get your orders to you as quickly and securely as possible. Please read our Shipping Policy to understand how we handle deliveries, tracking, and more.
🚚 Delivery Method
We ship all orders using PAXI (via PEP Stores) and other trusted South African couriers.
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PAXI delivers to your nearest PEP collection point (usually in a mall or shopping centre).
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You will be notified via SMS/WhatsApp once your parcel is ready for collection.
📍 Delivery Information Required
To ensure smooth delivery, please provide:
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Full Name
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Cellphone Number
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Nearest Mall or PEP Store (PAXI pickup point)
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Shoe Size & Product Choice (during order)
⏱ Delivery Timeframes
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Standard Delivery: 3–7 working days (depending on your location).
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Peak Periods: May take slightly longer during sales, public holidays, or high demand periods.
💸 Shipping Fees
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Free Delivery on most promotions (e.g. Airforce Combo, 2-pair deals, etc.).
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Standard delivery fee may apply to smaller or custom orders.
📦 Order Tracking
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Once shipped, you’ll receive a tracking code via WhatsApp or SMS.
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You can track your parcel at https://www.paxi.co.za using your code.
📌 Important Notes
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If the nearest PAXI point is unavailable, we’ll contact you to arrange an alternative pickup point.
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We are not responsible for delays caused by incorrect addresses or missed pickups.
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If your parcel is not collected within the courier’s timeframe, it may be returned to us, and reshipping may incur a fee.
❓ Questions or Assistance
If you need help with tracking or delivery updates, contact us:
WhatsApp Support: 0673575686
Email: info@solematerial.shop
Website: www.solematerial.shop