Shipping Policy for Sole Material


Effective Date: 28 July 2025

Shipping & Delivery Policy – Sole Material

At Sole Material, we aim to deliver your orders safely, securely, and as efficiently as possible. We offer delivery options through PAXI and The Courier Guy to make shopping with us convenient for customers across South Africa.

Please read our shipping policy below for information about delivery methods, timeframes, shipping fees, and order tracking.

🚚 1. Delivery Methods

We use the following delivery services:

PAXI (PEP Store Collection)

  • Your parcel will be delivered to your selected PAXI collection point at a participating PEP store.

  • You will receive a notification via SMS or WhatsApp when your parcel is ready for collection.

  • Please collect your parcel within the collection period provided by PAXI.

The Courier Guy (Door-to-Door Delivery)

  • Your parcel will be delivered to the delivery address provided when placing your order.

  • Please ensure that your delivery details are accurate and that someone is available to receive the parcel.

  • You will receive a tracking number via WhatsApp or SMS once your order has been dispatched.

📍 2. Delivery Information Required

To help us process and deliver your order smoothly, please provide the correct information for your selected delivery method.

For PAXI deliveries:

  • Full name and surname

  • Valid cellphone number

  • Preferred PAXI collection point or nearest participating PEP store

For The Courier Guy deliveries:

  • Full name and surname

  • Valid cellphone number

  • Complete delivery address

  • Suburb, city, and postal code

  • Any relevant delivery instructions, if necessary

Please double-check your information before completing your purchase to avoid unnecessary delivery delays.

⏱ 3. Delivery Timeframes

  • PAXI: Estimated 3–7 working days after dispatch.

  • The Courier Guy: Estimated 3–5 working days after dispatch.

Delivery times are estimates and may vary depending on your location, courier operations, public holidays, sales campaigns, and peak periods.

Working days exclude weekends and public holidays. We will share tracking information once your order has been dispatched.

💸 4. Shipping Fees

  • Free delivery may be available on selected promotions and qualifying orders.

  • Standard shipping fees may apply depending on the delivery method, destination, and order.

  • Any applicable shipping charges will be communicated or displayed at checkout before payment is completed.

📦 5. Order Tracking

Once your order has been dispatched, we will send your tracking details via WhatsApp or SMS.

Track your PAXI parcel:
https://www.paxi.co.za/track

Track your The Courier Guy parcel:
https://www.thecourierguy.co.za

Enter your tracking number on the relevant courier's tracking page to view available shipment updates.

📌 6. Important Delivery Information

  • Customers are responsible for providing accurate delivery or collection details.

  • If a selected PAXI collection point is unavailable, we will contact you to arrange a suitable alternative.

  • Courier delays may occur due to circumstances beyond our control. We will assist with tracking and follow-ups where possible.

  • PAXI parcels must be collected within the collection period communicated by the service provider.

  • If a parcel is returned because it was not collected, the delivery details were incorrect, or delivery could not be completed, additional shipping fees may apply before the parcel can be resent.

  • Please contact us promptly if your tracking information appears delayed or you experience a delivery issue.

❓ 7. Need Help With Your Delivery?

Our team is available to assist with order tracking and delivery enquiries.

WhatsApp Support: 0500303322
Email: info@solematerial.shop
Website: https://www.solematerial.shop

Thank you for shopping with Sole Material.

Embrace the sole and live the style.