Privacy Policy

Privacy Policy for Sole Material
Effective Date: 28 July 2025

At Sole Material (“we,” “us,” or “our”), your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website www.solematerial.shop, interact with us via WhatsApp, or make a purchase from our store.

1. Information We Collect

We collect the following types of personal information:

  • Contact Information: Full name, phone number, delivery address, and email address.

  • Order Information: Products purchased, payment method, delivery preference, and communication history.

  • Device Information: IP address, browser type, device used, and location data.

  • Social Media Data: If you engage with us on platforms like Instagram, Facebook, or TikTok.

  • WhatsApp Data: We may keep a record of conversations and status views for order tracking, support, or promotional purposes.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.

  • Communicate with you via WhatsApp, SMS, or email about your purchases, delivery, or support.

  • Improve our website and service offerings.

  • Send promotional messages (only if you’ve opted in).

  • Prevent fraud and ensure secure transactions.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share it with:

  • Delivery Partners: To ensure successful delivery (e.g. PAXI/PEP delivery).

  • Payment Processors: To securely handle payments (e.g. PayFast, PayJustNow).

  • Marketing Tools: For email or WhatsApp marketing campaigns (only if opted in).

  • Legal Authorities: If required by law to comply with regulations or defend our rights.

4. Your Rights

As a South African customer, under POPIA (Protection of Personal Information Act), you have the right to:

  • Access or correct your personal information.

  • Request deletion of your data.

  • Withdraw consent for marketing at any time.

  • Lodge a complaint with the Information Regulator.

5. Data Storage and Security

We store your data securely using encrypted servers and password-protected platforms. Access is limited to authorized team members. Data is only kept for as long as necessary for business or legal purposes.

6. Marketing and WhatsApp Communication

By purchasing from us or interacting on WhatsApp, you may receive updates, offers, or promo messages. You can opt out at any time by replying “STOP” to our messages or contacting us directly.

7. Cookies

Our website uses cookies to enhance user experience, track visits, and analyze site traffic. You can choose to disable cookies in your browser settings.

8. Children’s Privacy

We do not knowingly collect data from individuals under the age of 16 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the new effective date.

10. Contact Us

If you have questions or concerns about your privacy, contact us at:

Sole Material
Email: info@solematerial.shop
Phone: +27 673575684
WhatsApp: 0673575684
Website: www.solematerial.shop